Terms of Service

The service

Cleanix is operated by Cleanix Corp, an Illinois corporation. Cleanix provides house cleaning and mobile car and truck detailing in the Chicago suburbs. You use the app to request a booking or a free estimate. A booking is confirmed when its status in the app changes to Confirmed.

Prices

House cleaning is priced by the hour. The app shows an estimate based on the size of your home; the final price follows the real time on site and is confirmed with you after the job.

Detailing prices marked “from” depend on the size and condition of the vehicle. We confirm the exact price before we start.

Discounts shown in the app, such as the first booking discount and recurring discounts, apply as described at the time you book.

Payment

You pay after the job is done, by the method agreed with Cleanix. Nothing is charged through the app at the time of booking.

Changes and cancellations

You can cancel in the app while the booking is waiting for confirmation, and after confirmation up to 24 hours before the scheduled time. Closer than that, please call us.

We may need to reschedule or decline a booking, for example for weather, access problems or outside our service area. We will contact you as early as we can.

Access and safety

Please make sure our team can enter the home or reach the vehicle at the scheduled time, and tell us about pets, alarms or anything fragile. Secure or remove valuables before the job.

Problems with a job

If something is not right, tell us within 48 hours and we will come back to fix it or make it right in another fair way.

Your account

Keep your sign-in details to yourself and give us accurate contact details. You can delete your account at any time in Profile.