Cancellations and Refunds

Cancel or reschedule

You can cancel in the app while your booking is waiting for confirmation, and after confirmation up to 24 hours before the scheduled time, at no charge.

Closer than 24 hours, please call us at (779) 703-1251 and we will do our best to find a new time.

If we cancel or reschedule

We may need to reschedule or decline a booking, for example for weather, access problems or a location outside our service area. We will contact you as early as we can. You are not charged for a visit that does not happen.

Prices and payment

House cleaning is priced by the hour and the final price follows the real time on site. Detailing prices marked “from” depend on the size and condition of the vehicle, and we confirm the exact price before we start.

You pay after the job is done, by the method agreed with Cleanix.

If something is not right

Tell us within 48 hours and we will come back to fix it or make it right in another fair way. If we cannot make it right, we will refund the part of the job that was not done properly.

Refunds are returned to the original payment method.